SHIPPING & RETURNS

SHIPPING POLICY

At Simpl Waffles, we take pride in our efficient shipping methods and careful packaging to ensure that your waffles arrive in perfect condition. We offer competitive shipping costs and aim to provide a seamless delivery experience for our customers.
Our shipping policy is designed to be transparent and customer-centric. We are committed to keeping our customers informed about their orders and providing timely updates throughout the shipping process.
We understand the importance of trust in online shopping, and our shipping policy reflects our dedication to building and maintaining that trust with our customers.

RETURN & EXCHANGE POLICY

At Simpl Waffles, we take pride in offering high-quality food products crafted with care and attention to detail. Due to the perishable nature of our food items and to ensure the safety and satisfaction of our customers, we have implemented the following refund policy:

1. No Refunds: As our products are perishable goods, we do not offer refunds or exchanges for any food items purchased through our website or retail locations. This policy is in place to maintain the integrity and freshness of our products and to comply with food safety regulations.

2. Quality Assurance: We stand behind the quality of our products. If you have any concerns about the freshness or quality of your order, please contact our customer service team within 24 hours of receiving your delivery. We will do our best to address your concerns and ensure your satisfaction.

3. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact us immediately with photographic evidence of the issue. We will assess the situation and provide a replacement or refund at our discretion.

4. Incorrect Orders: If you receive an incorrect order due to an error on our part, please notify us within 24 hours of delivery. We will promptly rectify the mistake and ensure that you receive the correct items as soon as possible.

5. Shipping Issues: We are not responsible for delays, damages, or losses incurred during the shipping process. However, we will work with our shipping partners to address any issues and assist you in filing a claim if necessary.

6. All Sales Final: All sales are final once an order has been placed and processed. We are unable to accept returns or offer refunds for change of mind or dissatisfaction with taste preferences.

7. Contact Us: If you have any questions or concerns regarding our refund policy or your order, please don't hesitate to contact our customer service team.

We are here to assist you and ensure that your experience with Simpl Waffles is nothing short of exceptional.

By making a purchase with Simpl Waffles, you acknowledge and agree to abide by the terms of this refund policy.

Simpl Waffles reserves the right to update or modify this refund policy at any time without prior notice.

Last updated: 4-20-2024